• On-Time Deliveries
  Orders will be processed and delivered according to the schedule promised to the customer, accompanied with clear, accurate shipping and billing information
• Prompt and Accurate Response
  All inquiries will be handled with a spirit of urgency to ensure that pricing, inventory or process information is delivered to the appropriate person
• Easy Business Transactions
  Processes, procedures and a style of doing business will be developed to ensure optimum efficiency for the customer.  We will find ways to make our customers' business easier while striving to be easy to work with
• Pro-Active Communication
  We will make sure that customers are updated with accurate information concerning the status of their orders
• Respect for the Customer
  Employees will approach all customer contacts from a position of respect, service, flexibility, truthfulness, cooperation and friendliness

ON TIME DELIVERY PREFORMANCE : 96.6%